SourceONE  holds memberships at various professional organizations. These organizations and affiliations allow us to more effectively service clients by maintaining the most current information in the industry.

• International Facility Management Association (IFMA)
• ISSA
• Building Service Contractors Association International (BSCAI)

The effective use of the SourceONE’s Quality System coupled with the Quarterly Business Review process ensures a level of quality cleaning services unsurpassed in the industry. SourceONE’s Quality Assurance Program is designed to enhance communication, improve overall service delivery, and most importantly, exceed client expectations.

• Frequent rounds by our on-site management team to assess cleaning service levels and alert our managers to any potential or recurring concerns.
• Daily supervisor inspections as a quality review of work performance achieved in a particular area and the necessary improvements.
• Weekly inspections to review work accomplishments and set objectives for future work needed.
• Quarterly department progress reviews to assess equipment operation, management systems, risk prevention, code compliance, program balance, and documentation.
• Interviews and surveys to reflect how service is perceived by key people in your facility.
• Executive joint review meetings to report on accomplishments, current program status, and future objectives for our janitorial cleaning services.
• Annual program performance reviews to detail our accomplishments and achievements.
• Annual customer surveys to gain a clear understanding of our performance in meeting your cleaning service requirements.
• Collaboration with our supply chain – Informed of new products, technology and cleaning methods.

To further enhance, service, and maintain ongoing quality, SourceONE regularly audits operations in all of our facilities.

SourceONE maintains a dedicated and proactive approach to safety. We believe one of our most important commitments is to decrease your liability and risk. Investing in the prevention of accidents and loss is the most responsible way to control costs for both our clients and our company.

Building A Culture of Safety

SourceONE’s Safety & Risk programs are among the most innovative and effective in the industry today. We cultivate a culture of safety and reward our employees and our associates for their compliance and continuous improvement.

• Regional Safety Professionals and Risk Managers
• Site-specific Safety Training
• Weekly Safety Meetings
• Confidential Safety Reporting and Tips Line
• Slip Meter Testing Program
• Incident Review Committees
• Specialized training and safety programs along with appropriate technical certification
• A formal employment security program

Our history of incidents is one of the lowest in the industry, and our response time is immediate. We consistently invest in training and monitoring to ensure the best possible hiring practices.

All cleaning procedures should be validated (shown to be effective) under specific conditions of use. These conditions of use are specified in the SOP.

Employees cannot deviate from the SOP or alter the conditions of use without risking invalidating the cleaning methods. For example, it would seem logical that adding using a stronger sanitizer than the procedure requires would make cleaning faster or better. This is not always the case as you may alter the properties of the solution (e.g. lowering the pH) thus rendering it less effective.

The relevant GMP rules are to only clean under validated conditions and strictly follow procedures. 

The written procedures describe the required conditions under which cleaning is optimal.

These conditions must be followed precisely or you risk unacceptable results. For example, too strong of a solution used in sanitizing could damage the surfaces of counters, tabletops, equipment and accessories. The pH balance has to be accurate or you could end encouraging bacteria growth instead of eliminating it.  Also, the type and quality of the water used can impact results. 

Your SourceOne team understands all of the variables and dials it all in for best results:

Title: Key Components for Optimal Cleaning Conditions

• Strength of the cleaning or sanitizing agent (e.g., 2.0% v/v)
• The type of water or solvent to be used
• The pH of the cleaning agent
• The temperature of the water to be used
• How much to dismantle equipment before cleaning commences
• The contact or residence time for the sanitizing agent on the surface
• What agents to use to clean off the sanitizing agent
• What standard of water to use in the final rinse (GMP, for example, requires purified water for injection as the final rinse)

One essential GMP rule is the keeping of detailed cleaning records. Cleaning records prove that cleaning took place and evidence of the cleaning outcomes.

For example, the surfaces are visually clean or the results of rinse water tests.

The records must also identify who did the cleaning and when and must be signed.

For automatic cleaning procedures such as clean in place (CIP), the cycle conditions are usually automatically monitored and the conditions recorded.

Cycle conditions may include the temperature, flow rate, time, concentration of solvent, and solvent agitation time. Often, CIP systems have alarms when something goes wrong.

The completed and signed records should be attached to the records since they provide the only objective evidence that cleaning has occurred.

• The facility must be regularly cleaned. Particular emphasis is placed on areas or rooms where product is processed.
• Particular emphasis is placed on effectively cleaning all equipment in contact with the product, and it must be cleaned according to validated and detailed procedures.
• All equipment in processing areas not in contact with the product needs regular cleaning to prevent dust and dirt buildup.
• The inside of the factory should be regularly cleaned, but particular attention should be paid to the processing and storage rooms. The floors, surfaces, benches, walls, and ceilings should undergo cleaning at defined intervals.
• Cleaning and sanitation also apply to any equipment in contact with the product during manufacture, such as production and packaging equipment, transfer lines and tanks, and storage containers and drums.